Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, we cannot accept physical returns, but we are committed to ensuring you are delighted with every bite. If your order arrives damaged or incorrect, please notify us within 24 hours of delivery for a full replacement or store credit.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please carefully check your baked goods for any signs of transit damage or discrepancies from your order confirmation.

• 2.
  Document the Issue

  Take clear photographs of the product and the packaging if there are visible defects or if the item received does not match your purchase.

• 3.
  Contact Support

  Email our customer care team at support@mybaker.com within 24 hours, including your order number and the photos of the issue.

• 4.
  Resolution Process

  Our team will review your claim within 1 business day to arrange for a fresh replacement to be baked and delivered or to issue a refund to your original payment method.