Frequently Asked Questions
Everything you need to know about our fresh bakes and delivery.
How far in advance should I place my order?
To ensure peak freshness and availability, we recommend placing your order at least 48 hours in advance. For custom celebration cakes, a 5-day notice is preferred.
Do you offer same-day delivery?
We offer same-day delivery for a selection of our signature breads and pastries if ordered before 10:00 AM. Custom items and large cakes are excluded from same-day services.
How should I store my baked goods?
Our breads are best kept in a cool, dry place in a paper bag. For cakes and cream-filled pastries, we recommend refrigeration; however, please bring them to room temperature for 30 minutes before serving for the best flavor.
Do you have options for dietary restrictions?
Yes, we offer a range of gluten-free, vegan, and nut-free options. While we take every precaution to avoid cross-contamination, all our products are prepared in a kitchen that handles wheat, nuts, and dairy.
What is your refund policy for custom orders?
Cancellations for custom orders must be made at least 72 hours before the scheduled pickup or delivery to receive a full refund. Cancellations made within 72 hours will incur a 50% processing fee.
How do you ensure the quality of items during transit?
We use specialized, temperature-controlled packaging and professional couriers experienced in handling delicate food items to ensure your treats arrive in perfect condition.